Terms Of Use

Copyright
Copyright Nelsons 2012. All rights reserved.

The content of these web pages is the copyright of Nelsons.

No part of the Nelsons web site may be distributed or copied for commercial purposes.


Disclaimer
This site does not provide or offer legal or other advice and you should not rely on it as legal advice.

We do not accept any liability to any person who does rely on the content of this website.

The site is for information purposes and is not an advertisement.

We are not responsible for the content of any other site, including any site through which you may have gained access to our site or to which you may gain access from our site nor do we accept any liability in connection with any such sites or links.

You are responsible for obeying all applicable laws relating to the intellectual property rights subsisting in this website and you may not link to this site without the written permission of Nelsons.

E-mail addresses are provided on this website for the purpose of pursuing the business of Nelsons.

By accessing this site you agree not to send unsolicited emails for the purposes of advertising or market research to the email addresses provided.

We are committed to providing a professional service to all our clients and customers.

When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
 

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Nelsons SW4 Ltd I 294 Merton Road SW18 5JW I Registered in England: 11955090 The Property Ombudsman https://www.tpos.co.uk/